['Privacy Policy\n\nAt Sterling Cleaners Ltd, we value your privacy and are committed to protecting your personal information when you use our online platform and services related to dry cleaning, garment alteration, stain removal, leather and suede cleaning, wedding dress preservation, and household textile cleaning. This privacy policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.\n\nInformation We Collect \nWe collect information that you provide directly to us when using our services, including but not limited to: \n- Name and contact details (such as phone number and email address) \n- Service requirements and preferences \n- Payment and billing information \n- Information related to your garments or textiles to provide specialized care \n- Records of your interactions with our customer service team \n\nWe may also collect certain technical information automatically when you access our website, such as IP addresses, browser type, and browsing patterns to improve your experience.\n\nHow We Use Your Information \nYour personal information is used for the following purposes: \n- To provide and manage our dry cleaning and textile care services \n- To communicate with you regarding your orders, requests, and customer support \n- To process payments and prevent fraudulent transactions \n- To comply with legal obligations \n- To improve the functionality and security of our online platform and services \n\nWe do not sell or rent your personal data to third parties.\n\nData Sharing and Disclosure \nWe may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support. These providers are bound by confidentiality obligations and are only authorized to use your information to perform services on our behalf.\n\nWe may disclose your information if required by law, regulation, or legal process or to protect our rights, property, or safety, or that of others.\n\nData Retention \nWe retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. When the data is no longer needed, we securely delete or anonymize it.\n\nYour Rights Under GDPR \nAs a user of our online platform or services, you have the following rights regarding your personal data: \n- Right to access the information we hold about you \n- Right to rectify inaccurate or incomplete data \n- Right to erasure (“right to be forgotten”) in certain circumstances \n- Right to restrict or object to processing of your data \n- Right to data portability \n- Right to withdraw consent at any time, where applicable \n- Right to lodge a complaint with a supervisory authority \n\nTo exercise these rights, please contact us using the physical address provided below.\n\nSecurity of Your Information \nWe implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Despite our efforts, no security system is completely impenetrable, and we cannot guarantee absolute security.\n\nCookies and Tracking Technologies \nOur online platform uses cookies to enhance your browsing experience. Cookies help us analyze web traffic and understand user preferences. You can set your browser to refuse cookies or alert you when cookies are being used, but some parts of the site may not function properly without them.\n\nThird-Party Links \nOur website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies when visiting.\n\nChildren’s Privacy \nOur services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected data from a minor, please contact us to request deletion.\n\nChanges to This Privacy Policy \nWe may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting the revised policy on our online platform.\n\nContact Information \nIf you have any questions, concerns, or requests related to this privacy policy or your personal data, please contact us at: \n\nSterling Cleaners Ltd \n48 Peverell Road \nSuite 2 \nManchester \nGreater Manchester \nM14 6RS \nUnited Kingdom \n\nTelephone: +44 161 245 7890\n\n---\n\nThank you for trusting Sterling Cleaners Ltd with your textile care needs. We are committed to safeguarding your privacy.', 0.0015015999999999999, 'gpt-4.1-mini']